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Data Deletion Instructions

Effective date: 31 October 2026

This English translation is provided for convenience. In case of any discrepancy, the Turkish version prevails. The application interface is in Turkish; the original Turkish labels are given in brackets so that you can find them on screen. Read the Turkish version

The controller of your data is İndoles Yazılım Anonim Şirketi; address: Kara Hasan Sokak No: 7A, Beşiktaş, Istanbul, Türkiye; contact: destek@aduardomind.com. This page explains how you can have your account and data deleted, and what is deleted and what is kept.

1. Deleting your account in the app

  1. Sign in with your Aduardo account.
  2. On Settings → Project & Data ("Ayarlar → Proje & Veri") click "Delete account" ("Hesabı Sil").
  3. The window shows what will be deleted, what will be kept and for how long, and the 7-day waiting period.
  4. Verify your identity: enter your password, or sign in with Google again (if you signed in with Google).
  5. Type SİL in the confirmation box and confirm.
  6. Your request is received, your sessions on all devices are closed, and the deletion date is sent to you by e-mail.
  7. Deletion happens 7 days after the request. If you sign in to your account within those 7 days, the deletion is cancelled.

What happens during the waiting period. For the brands you own, the account is frozen as follows: scheduled posts are not published; assistant plans are cancelled; automated ad-writing operations stop; WhatsApp and Telegram bots reply to you only "Hesabın silinmek üzere. İptal etmek için uygulamaya giriş yap." (your account is about to be deleted; sign in to the app to cancel) and stay silent in group chats; contribution to the shared pool stops. Messages your customers send to the bot still reach the inbox, and data syncs and notification e-mails to you continue.

If you cancel. Scheduled posts whose time passed during the waiting period are not published late; they go back to "Onay bekliyor" (awaiting approval) and you can reschedule them in the calendar. The sign-in that cancels opens a new session; sessions on older devices stay closed.

Brands with other members. If a brand you own has a member other than you or a pending invitation, the account cannot be deleted; first remove the members under Settings → Team Management ("Ayarlar → Ekip Yönetimi"). If a member is added during the waiting period, the deletion does not go ahead and we e-mail you.

Administrator accounts cannot be deleted from the app; write to destek@aduardomind.com.

2. If you cannot access your account

  1. Send an e-mail to destek@aduardomind.com from the e-mail address registered with Aduardo.
  2. Write "Data Deletion Request" ("Veri Silme Talebi") in the subject line.
  3. Your identity is verified.
  4. After verification, the deletion is carried out without the 7-day waiting period.
  5. You are informed when it is done. We answer your application within 30 days at the latest.

3. Data that is deleted

The following is permanently removed during deletion:

  • Profile, first name, last name, e-mail address and password hash.
  • All brands you own: brand DNA, memory (including the archive), sample records of generated content (the content, the request text that produced it and a quality score), campaigns, content, images, calendar and scheduled/published post records, reports, ad records and performance metrics.
  • Your billing details and saved card (only the financial records below are kept).
  • Access tokens of connected social media and ad accounts (deleted from our systems; to remove access on the platform's side too, see section 6).
  • Token/usage history of the brands you own, team memberships and invitations.
  • Assistant conversations, chat attachments and product records.
  • Your contributions to the shared learning pool.
  • Sign-in records, technical event records, e-mail records, notifications.
  • Files in storage: images, videos, report PDFs and Studio exports (PDF/ZIP).

We may not be able to reach some files whose database record was already gone before deletion; those may remain in storage. These files are in a storage area that anyone can read if they know a file's name; the file list cannot be read from outside. Most file names contain a random ID, but not all of them do.

4. Data that is kept

  • Financial records: if you have a successful or refunded payment, kept for 10 years with the link to you removed (tax and commercial legislation): amount, currency, date, plan, period, the payment provider's transaction and payment-form numbers and the status details bookkeeping needs.
  • Anonymised account record: if a kept record points to your account, the account row is not deleted; your name, phone, organisation and job title and other personal fields are deleted, the e-mail address and password are replaced with meaningless values, and the account is closed.
  • Trial-abuse record: a one-way digest of your e-mail address, 730 days.
  • EU political-ad declaration: the approver's name and e-mail, for 7 years because of a legal obligation.
  • Demo request: what you typed into the form; you can ask for its deletion at destek@aduardomind.com.
  • WhatsApp group record: until the group is closed on the WhatsApp side, with the brand link removed.
  • Our team's administrator accounts: the security audit trail and the financial records they entered (provider invoices, refund records, exchange rates) stay; the platform API keys and webhooks they created are deleted; the account is anonymised.
  • Brands you do not own: your membership and your templates, jobs and conversations in those brands are deleted; the social media and ad accounts you connected there are disconnected and the brand owner is told (you are not named); older connections for which we did not record who made them are excluded and stay with the brand. Files you uploaded to the brand stay with the brand and pass to its owner; your calendar comments stay with your short name (e.g. "Ayşe K."); the records in the brand's token ledger and the design and visual work you started stay with the brand, with the link to you removed. Your phone number in a WhatsApp group is deleted; your display name stays.
  • Deletion notice: the send record of the e-mail telling you that your account was deleted (including your e-mail address) is kept for 13 months.
  • Anonymous records: apart from the records above, your personal data is deleted; anonymous records that cannot be linked to you may remain.
  • Backups: Deleted data drops out of backups within 7 days at the latest.

5. Timeline in short

Request → 7 days (can be cancelled) → deletion → drops out of backups within 7 days at the latest. Sign-in records are kept 12 months and technical event and e-mail records 13 months; they are also deleted when the account is deleted.

6. Removing connections

6.1 Through Aduardo. To cut connections without deleting your account, click "Disconnect" ("Bağlantıyı Kes") next to the platform on the Integrations ("Entegrasyonlar") page. We delete the access tokens from our systems; the connection's past report data stays with the brand. To remove access on the platform's side too, follow the steps in 6.2, 6.3 and 6.5.

6.2 Google. To remove access on Google's side as well, go to myaccount.google.com/permissions, select Aduardo and remove access.

6.3 Facebook / Instagram. In Facebook → Settings & privacy → Settings → Business integrations, find Aduardo and remove it.

6.4 WhatsApp and Telegram. Disconnect the bots on the Integrations page. On Telegram you can also regenerate your bot token via @BotFather to invalidate the old one.

6.5 LinkedIn and Pinterest. To remove access on these platforms as well, find the permission you gave Aduardo in your LinkedIn and Pinterest account settings and remove it.

7. Contact

destek@aduardomind.com — aduardomind.com